Responsible Gaming at VideoSlots UK

At VideoSlots, we are committed to providing a safe, fair, and responsible gaming environment for all our players in the United Kingdom. We recognise that gambling should be a form of entertainment and never a way to make money or solve financial problems. Our goal is to promote responsible gambling by offering practical tools, clear information, and access to support services to help you maintain control over your gaming activities.

Our Responsible Gaming Tools

To help you manage your gaming responsibly, VideoSlots offers a range of control features designed to empower you to set limits and take breaks when needed:

  • Deposit Limits: Set daily, weekly, or monthly caps on how much money you can deposit into your account to control your spending.
  • Wager and Loss Limits: Define maximum amounts for bets and losses to help you stay within your budget.
  • Session Time Limits: Choose the maximum duration for your playing sessions to avoid excessive gaming.
  • Reality Checks: Receive reminders during play about the time spent and amount wagered to keep you informed.
  • Self-Exclusion: Temporarily exclude yourself from playing for a period ranging from 24 hours up to six months or longer if required.
  • Permanent Account Closure: If you decide to stop gambling altogether, you can request permanent closure of your account at any time.

Recognising Problem Gambling

Gambling should always be a fun and controlled activity. However, if you experience any of the following signs, it may indicate a gambling problem:

  • Gambling to recover losses or as a source of income.
  • Borrowing money or selling possessions to gamble.
  • Spending more time or money on gambling than intended.
  • Neglecting family, work, or social commitments due to gambling.
  • Experiencing distress or conflict with loved ones about gambling habits.
  • Using money intended for essentials such as rent, bills, or groceries to gamble.
  • Constantly thinking about gambling or planning your next bet.

If you identify with any of these behaviours, we strongly encourage you to seek support immediately to prevent further harm.

Tips for Responsible Gambling

  • Set a budget and stick to it; never gamble with money you cannot afford to lose.
  • Treat gambling as entertainment, not a way to make money.
  • Avoid chasing losses by increasing bets to recover previous losses.
  • Set time limits for your gaming sessions and take regular breaks.
  • Balance gambling with other hobbies, social activities, and responsibilities.
  • Never gamble under the influence of alcohol, drugs, or when feeling stressed or depressed.
  • Use the responsible gaming tools available on our site to manage your play.

Self-Assessment and Support

If you are uncertain about your gambling habits, we recommend completing a self-assessment test to better understand your behaviour. VideoSlots provides access to a confidential Self-Assessment Quiz to help you evaluate your gambling patterns.

Should you require additional assistance, our dedicated Responsible Gambling Team is available to support you. You can contact us at [email protected] or via our live chat service on the website.

Account Closure and Self-Exclusion Procedures

We offer flexible options to help you take control if you feel your gambling is becoming problematic:

  • Temporary Self-Exclusion: You can exclude yourself from playing for a minimum of 24 hours up to six months or longer if necessary.
  • Permanent Account Closure: Request permanent closure of your account by contacting our Customer Support team at [email protected] or via live chat.
  • Withdrawal of Funds: Please withdraw any remaining balance before initiating account closure or self-exclusion to avoid complications.
  • Reactivation: Accounts closed for reasons other than problem gambling may be reactivated upon request and subject to review by our Responsible Gaming Department. We reserve the right to refuse reactivation to protect player welfare.

Protection of Minors

VideoSlots strictly prohibits gambling by anyone under the age of 18, in line with UK law. We take the protection of minors seriously and implement the following measures:

  • Age verification checks during account registration to prevent underage access.
  • Encouraging the use of parental controls and internet filtering software such as Net Nanny and Qustodio to restrict access to gambling sites.
  • Advising players to keep their login credentials and financial information secure and out of reach of children.
  • Recommending users do not save passwords on shared or public devices and to log out after each session.

For further information on internet safety for children, please visit the Better Internet for Kids portal.

Support for Gambling-Related Harm

If you or someone you know is facing difficulties with gambling addiction, please seek professional help immediately. The UK offers several confidential support organisations, including:

  • GamCare – Provides counselling, support, and advice for problem gamblers.
  • BeGambleAware – Offers information and resources to promote safer gambling.
  • Gamblers Anonymous UK – A fellowship of individuals who share their experiences to overcome gambling addiction.

We also recommend downloading the BetBlocker app, which helps restrict access to gambling sites across multiple devices.

Our Responsible Gambling Team is always available for confidential support via [email protected] or live chat.

Legal Compliance and Player Protection

VideoSlots operates under a licence issued by the United Kingdom Gambling Commission (UKGC). We adhere strictly to the UK Gambling Act 2005 and its amendments, ensuring all our practices meet the highest standards of fairness, security, and responsible gambling.

Our systems use advanced technology to monitor player behaviour and detect signs of problem gambling. If any concerns arise, our team may proactively contact players to offer assistance and implement additional safeguards.

We encourage all players to familiarise themselves with the UKGC’s guidelines and take advantage of the support and tools provided to enjoy gambling safely.

For more information about the UK Gambling Commission and responsible gambling legislation, please visit the UK Gambling Commission.

Contact Us

If you have any questions, concerns, or require assistance related to responsible gambling, please do not hesitate to contact our Responsible Gambling Team at [email protected] or reach out via our Customer Support channels. We are here to help you play safely and enjoyably.

Remember: Gambling should always be a form of entertainment. Stay in control, play responsibly, and seek support if you need it.