Privacy Policy

Welcome to VideoSlots777.uk. We respect your privacy and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the UK Gambling Commission’s licensing requirements. This Privacy Policy explains how we collect, use, store, and share your personal information when you access or interact with our website and services.

1. Data Controller

The data controller responsible for your personal information is VideoSlots UK Limited, registered in the United Kingdom. For any questions or concerns about your data or this policy, you may contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect a range of personal data to provide and improve our services, including but not limited to:

  • Full name
  • Email address
  • Telephone number
  • Date of birth and gender
  • Residential address
  • IP address and device identifiers
  • Account registration details and preferences
  • Transaction history including deposits and withdrawals
  • Usage data such as login times, game preferences, and session duration
  • Verification documents for identity and age confirmation
  • Special category data (e.g., health information) only if voluntarily provided, for responsible gambling purposes
  • Information from third-party sources such as credit reference agencies and fraud prevention services

3. How We Use Your Personal Data

Your personal data is processed for the following purposes:

  • To create and maintain your user account
  • To verify your identity and age in compliance with UK Gambling Commission requirements
  • To process financial transactions securely, including deposits, withdrawals, and payments
  • To comply with legal and regulatory obligations, such as anti-money laundering (AML) and responsible gambling rules
  • To communicate important account updates, changes to our services, and customer support
  • To personalise your gaming experience and tailor offers and promotions
  • To send marketing communications, but only where you have provided explicit consent
  • To detect and prevent fraud, abuse, and other unlawful activities
  • To conduct analysis and compile anonymised statistics to improve our services

4. Legal Basis for Processing

We process your data in accordance with UK GDPR principles, relying on one or more of the following legal bases:

  • Your consent, where you have explicitly agreed to certain processing activities (e.g., marketing)
  • Performance of a contract, to deliver our services to you
  • Compliance with legal obligations imposed by UK gambling and financial regulations
  • Our legitimate interests, such as improving our services and ensuring platform security, balanced against your rights and freedoms

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes described above or to comply with legal obligations. Typically, data is kept for up to five years following account closure or inactivity, unless a longer period is required by law (for example, in cases of self-exclusion or ongoing investigations).

6. Marketing Communications

We will only send you marketing communications if you have given your explicit consent. You can manage your marketing preferences at any time via your account settings or by using the unsubscribe link in our emails. We do not sell your data to third parties for marketing purposes.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Ensure proper website functionality and security
  • Remember your preferences and settings
  • Analyse website traffic and improve user experience
  • Deliver personalised advertising where permitted

You can adjust your cookie preferences via your browser settings. Please note that disabling essential cookies may affect the functionality of our website.

8. Sharing and Transfer of Your Data

We may share your personal data with:

  • Service providers such as payment processors, software suppliers, and identity verification agencies
  • Regulatory and law enforcement authorities as required by law
  • Fraud prevention and responsible gambling partners
  • Our affiliated companies within the VideoSlots group
  • Third parties you have authorised us to share your data with

Where your data is transferred outside the United Kingdom or European Economic Area (EEA), we ensure adequate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).

9. Data Security

We implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our security protocols include encryption, secure servers, regular security assessments, and staff training on data protection.

10. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

  • The right to be informed about how your data is used
  • The right to access your personal data
  • The right to rectify inaccurate or incomplete data
  • The right to erasure (“right to be forgotten”) in certain circumstances
  • The right to restrict or object to processing for specific reasons
  • The right to data portability, to receive your data in a structured format
  • The right to withdraw consent at any time without affecting prior processing
  • The right not to be subject to automated decision-making with significant effects

To exercise any of these rights, please contact us at [email protected]. We will respond within the timeframes required by law.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of our website and services after changes indicates your acceptance of the updated policy.

12. Complaints

If you have concerns about how we handle your personal data, please contact us first at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk.

13. Responsible Gambling

We are committed to promoting responsible gambling and protecting vulnerable players. If you feel you need help or advice, please visit BeGambleAware for support and resources.

Last updated: 15 June 2025